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CDR Pull
Update: This article was originally written in 2009 when there was no easy way to pull log files from a BCM system. Since then we have developed a free utility to pull log files from a BCM using the built-in CDR Pull technology, and we have updated the article accordingly.
We've developed a free utility that uses CDR Pull technology to fetch BCM log files, and which can easily be automated in a batch file or scheduled task. This can either be used in conjunction with BCM Call Logger (to process the resulting log files) or with your own call analysis software.
There are two main ways to get log files out of a BCM system - CDR Pull and CDR Push.
从BCM系统中获取日志文件有两种主要方式 - CDR Pull和CDR Push。
This post is a simple guide to how to extract call detail recording log files from a Nortel BCM system. Our instructions assume that you can either set up an FTP server (for the CDR Push option) or have access to a machine that can run our free CdrPuller.exe application on a regular basis (for the CDR Pull option)
You can use Configuration Manager to set up what is known as CDR Pull or CDR Push. CDR Pull requires a small client program to be run on a regular basis to "pull" log files from the BCM and save them into a specified folder. CDR Push will tell the BCM to "push" log files to an FTP server on a specified basis.
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